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if you get these errors when trying to have wordpress automatically update your plugins:

“To perform the requested action, connection information is required”

Failed to connect to FTP Server

try making sure that your webserver owns your wordpress directory. i fixed everything by going to the root of my wordpress directory and entering:

/home/wordpress/> sudo chown -R www-data:www-data *

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if that was helpful ...

check out the other tips and tricks i've compiled on these pages. you might learn something else interesting!

36 Responses to “wordpress wants ftp information to update plugins”

  1. on 31 Jan 2009 at 9:52 am alfredo

    this works as long as you are in a Debian or Debian based installation.

    The “webserver” user for Debian based distros is “www-data”

    But for CentOS / RedHat / Fedora, the user is: “apache”

    It is useful to note that it may vary.

  2. on 21 Jun 2009 at 10:40 am surlyjake

    if you run something other than debian, take a look at ‘top’ while apache is running to see what user account it uses.

  3. on 10 Feb 2010 at 7:10 am Stephen

    On MacOS X the user is _www.

  4. on 04 Apr 2010 at 9:09 am Alinn

    Great! My problem is solved.
    Thanks a lot :)

  5. on 18 Jun 2010 at 8:58 am allenm

    Thanks a ton. I wish the docs/forums at wordpress.org had this information.

  6. on 27 Jul 2010 at 2:54 am Jared

    Be aware that while this method does make WP auto updates work, it can open a can of worms that will cause you frustration and possible security risks down the road.

    There is a great article at nerdgrind.com that shows you a better way and illustrates the security risks you will find with other methods.


  7. on 18 Sep 2010 at 5:13 am Eric


  8. on 19 Feb 2011 at 8:08 am Internet Marketing For MLM

    This nerdgrind link is brilliant – much more useful than the wordpress forum. Just wish I found it first!

    WordPress Automatic Upgrade Plugin Failed or Not Working

  9. on 17 Jun 2011 at 6:35 pm Great

    Wonderful go through because I was unsure what to do and just found my personal remedy :-)

  10. on 30 Jan 2012 at 10:07 am Jarwain

    Thank you so much alfredo. Your tip finally made it work. :3
    Now I gotta go restore default permissions somehow…

  11. on 26 Feb 2012 at 11:22 pm Edwin

    Thank you. It works like a charm on Ubuntu 11.10

  12. on 11 Jul 2012 at 5:29 am ARPIT VIJAY


    download ftp client to import files directly to your server in wordpress directory

    you can download from here


    there must be two things you want to import either themes or plugins

    there are spesfic directories for both the things


    download and extract your plugin or theme which you want to install to your computer and simply drag and drop in the folders wp-content/themes and wp-content/plugins

    you just need access these folders through filezilla by providing your ftp information

    all done .

    for any questions ask me on my company page


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